More than ‘Next in Line’
Queue management ranges from simple to complex depending on the industry in which it is being used. Some queue management algorithms would make nearly anyone’s head spin; however, communicating with your clients or patients about when their turn is up should not be a complicated matter. Meanwhile, patents continue to be issued to protect innovative new ways to manage queues of waiting clients or patients, but the best algorithms mean nothing if they cannot be implemented effectively. By using the TITAN system by JTECH for queue management, you can increase staff efficiency, ensure patient or client confidentially and maintain an orderly working environment. JTECH’s MediPass™ pagers are easy to operate not only for the patient, but also for your dedicated staff.
Excessively long queues or wait times, whether for acute problems in emergency room departments or for non-urgent specialized services, are often claimed by opponents of reform to be an inevitable consequence of universal, publicly-financed health systems. On the contrary, according to Dr. Don McCanne, “the truth is that they are an inevitable consequence of any health care system that is not monitoring patient flow and making appropriate adjustments when warranted.” Queue management with TITAN ensures the efficient flow of patients by allowing staff to page or text message patients or their families as needed. TITAN by JTECH enhances patient care and delivers much needed peace of mind. While it’s nearly impossible to nail down statistics regarding the cost savings of a well-managed queue system, it’s generally accepted that a patient’s level of comfort invariably impacts the speed and quality of his or her recovery.
