Queue management ranges from simple to complex depending on the industry in which it is being used. Some queue management algorithms would make nearly anyone’s head spin; however, communicating with your clients or patients about when their turn is up should not be a complicated matter. Meanwhile, patents continue to be issued to protect innovative new ways to manage queues of waiting clients or patients, but the best algorithms mean nothing if they cannot be implemented effectively. By using the TITAN system by JTECH for queue management, you can increase staff efficiency, ensure patient or client confidentially and maintain an orderly working environment. JTECH’s MediPass™ pagers are easy to operate not only for the patient, but also for your dedicated staff.

Excessively long queues or wait times, whether for acute problems in emergency room departments or for non-urgent specialized services, are often claimed by opponents of reform to be an inevitable consequence of universal, publicly-financed health systems. On the contrary, according to Dr. Don McCanne, “the truth is that they are an inevitable consequence of any health care system that is not monitoring patient flow and making appropriate adjustments when warranted.” Queue management with TITAN ensures the efficient flow of patients by allowing staff to page or text message patients or their families as needed. TITAN by JTECH enhances patient care and delivers much needed peace of mind. While it’s nearly impossible to nail down statistics regarding the cost savings of a well-managed queue system, it’s generally accepted that a patient’s level of comfort invariably impacts the speed and quality of his or her recovery.

A study conducted by the University of Pittsburgh’s Katz School of Business found that communication was a main factor contributing to job success. Knowing this, astute business operators are looking for additional ways to increase communication in the workplace. First though, one must define what “communication” means in their place of business or in their industry. According to the Merriam-Webster dictionary, communication is defined as “a process by which information is exchanged between individuals through a common system.” There is not a more appropriate fit than TITAN to fill this need.

Communication within a business is only effective when managed appropriately. The TITAN system from JTECH enables a method of communication that is organized, congruent and scalable. By utilizing TITAN, businesses can be assured that internal communication is seamless, organized, manageable, and integrated across the enterprise regardless of devices used. Common sense and experience has shown us us that problems invariably arise when the right-hand doesn’t know what the left-hand is doing. Don’t allow your business to suffer this completely avoidable predicament – TITAN is the solution to seamless communication across your enterprise. It is important that you can easily disseminate information individuals and groups of customers or employees, and that there is cross-communication between departments. TITAN allows you to turn information into increased productivity, reduced errors, advanced cohesive operations and overall client satisfaction.

Hospitality industry professionals recognize the significant importance of customer service. You can make a significant impact and increase your Catering guests’ level of satisfaction through customer service initiatives in your meeting rooms.

JTECH has been a leading provider of wireless communication solutions for Hospitality applications decades. They realize that responding to your guests is crucial and every interaction places your reputation on the line. With JTECH’s StaffComm™ system, your guests will be able to instantly and silently communicate with staff members at the touch of a button.

The StaffComm micro-transmitters, available in single and four-key models, can be programmed with customized messages perfect for a variety of applications. Whether it’s a request for a break refresh or other F&B service, assistance with A/V, a change in the room temperature or simply expediting management assistance, all needs are facilitated by StaffComm. And your clients will love the empowerment, feeling as if their time is more highly valued.

StaffComm Allows You To:

• Empower guests and improve service levels
• Respond immediately to guest requests
• Allow guests to communicate directly with employees
• Better manage service personnel staffing
• Reduce labor management expenses
• Increase productivity and profitability

With the growing popularity of Internet shopping and consumers making fewer in-store visits, retailers can’t afford to provide anything less than the highest level of customer service in the store. It has been claimed that long waits negatively impact customer perceptions and evaluations of an in-store experience because it reduces their perception of service quality overall.

When your customers are waiting for services, JTECH’s PeopleAlert system gives you appropriate and necessary tools to free up your customers to shop. By utilizing the PeopleAlert system with ShopperPass™ pagers, you can use simple, cost-effective technology to convert a potential weakness into a sales opportunity. When these sales opportunities generate impulse purchases, you see growth on both the top and bottom lines.

Additional PeopleAlert Advantages:

• Improve customer experiences by allowing them to shop while waiting
• Increase impulse purchases
• Reduce noise & chaos by eliminating overhead paging
• Enhance customer perceptions and evaluations
• Increase same store sales by maximizing customer visits

You expend a lot of time, effort and money attracting customers to your retail store, and with JTECH’s suite of wireless solutions, you’ll be able to make the most out of every customer visit. JTECH’s PeopleAlert™ system will maximize your staff member and store potential and increase your profitability. It gives waiting customers the opportunity to shop your store, increasing impulse purchases and overall basket size. Areas of the store where customers can often wait, such as delis, pharmacies and tire centers, now become springboards to generate additional sales. With PeopleAlert and the unique ShopperPass pager, you’ll be able to improve staff efficiency, communicate with customers discretely and eliminate intrusive overhead paging.

PeopleAlert gives you the necessary tools to run an orderly store: minimize waiting area chaos, provide a more customized shopping experience and differentiate yourself from the competition. Manage queues better and interact with your patrons with a new level of customer service. PeopleAlert makes attaining these goals possible by placing efficient and effective communication right at your fingertips.

Additional PeopleAlert Features:

• Scalable power settings for all operational area sizes
• Page from any store phone system with the Telephone Interconnect option
• Easy, hassle-free installation and operation
• Out-of-range feature captures customers and reduces pager loss
• Supports group paging for integrated staff messaging
• Supports InstaCall™ alphanumeric and numeric pagers, Glowster®,
• ShopperPass™ and PeoplePass™ rechargeable pagers

JTECH Communications is the worldwide leader in providing discreet on-site wireless messaging applications for a host of businesses. Their SmartAlert® Series with the unique StaffComm™ “Push Button” Messaging solutions provide a versatile suite of on-site messaging options. StaffComm is an ideal fit for businesses such as doctor offices, day spas, hotels and others. JTECH’s portable StaffComm micro-transmitters place discreet, detailed communication at your fingertips.

StaffComm wireless transmitters can either be utilized as a hand-held messaging device, placed on a tabletop or easily wall-mounted. Primarily available in single- and four-key models, these durable micro-transmitters can be programmed with customized messages perfect for your business application. The keys on these transmitters can be programmed to signal a single person or a specific group with the touch of a single key, allowing you to instantly send a text message to an alphanumeric pager to management, staff or associates where and when they’re needed. The SmartAlert transmitter provides a robust and powerful communications “backbone”, with a full two watts of power; enough to provide complete coverage in many facilities. For larger areas and more complex applications, there are high power amplifiers and signal repeaters available to extend the coverage area.

StaffComm System Components

• SmartAlert Master Transmitter
• 4-Key Push Button Micro-transmitters
• 1-Key Push Button Micro-transmitters
• InstaCall® Alphanumeric Pagers
• Optional 900MHz Repeaters

StaffComm in Healthcare Facilities
An efficient and discreet form of wireless communication is critical in the healthcare industry. With StaffComm, you can better manage the often hectic ebb and flow of hospital activity. Whether it’s a Doctor needing staff assistance in an Exam Room, a refresh of an ER bay, or other similar repetitive tasks, StaffComm allows you to handle each of these tasks quickly, efficiently and silently with one press of a button. StaffComm was made to be simple to use while being customizable enough to integrate perfectly with any hospital, clinic or doctor’s office.

Additional Advantages

• Eliminate Annoying Overhead PA Noise
• Direct Staff to Specific Areas Discretely
• Provide Discreet, Detailed and Actionable Information
• Improve Customer Service and Patient Satisfaction
• Create a Pleasant Atmosphere for Patients and Family Members

StaffComm delivers powerful benefits to Hotels, Day Spas and other Service Industries too. Improve hotel meeting room services by empowering clients with immediate access to key staff. Enhance spa services by connecting guests with ease and simplicity. With StaffComm, you can provide discrete access to summon key personnel, streamlining operations and improving process flow.